Terms & Conditions

Last updated: 30 May 2026

These Terms & Conditions (“Terms”) govern your use of clickbrown.co.nz and clickbrown.com (“the Site”) and any consulting or development services provided by ClickBrown (“we”, “us”, “our”). By accessing the Site or engaging us, you agree to these Terms. If you do not agree, do not use the Site or engage our services.

1. About ClickBrown

ClickBrown is a Shopify operations and automation consultancy operated by Varun as a sole trader, based in Christchurch, New Zealand.

• Email: varun@clickbrown.co.nz
• Location: Christchurch, New Zealand

2. Use of the website

This Site is provided for informational and inquiry purposes. By accessing it you agree to:

• Use the Site lawfully and not interfere with its operation
• Not attempt to access restricted areas or extract data without permission
• Not use the Site to send unsolicited communications, distribute malware, or engage in fraudulent activity

3. Information on the website

Content published on this Site — including blog posts, case studies, and service descriptions — is provided in good faith and reflects our experience. It is general information only and does not constitute professional, technical, legal, financial, or tax advice.

Outcomes described in case studies (such as order volumes, performance improvements, revenue figures, or system reliability metrics) are specific to the contexts in which the work was performed at Army & Outdoors and other engagements. They are not a guarantee of results in your own situation. You should not rely on Site content as a substitute for engaging us (or another qualified professional) for your specific circumstances.

4. Services and engagement

Where you engage us for services, the specific terms — scope, deliverables, timeline, fees, payment terms, and acceptance criteria — are set out in a written engagement letter, proposal, or fixed-scope quote. The engagement document takes precedence over these Terms for matters specifically addressed in it.

All work is quoted on a fixed-scope basis after a scoping call. We do not perform open-ended hourly work unless explicitly agreed in writing.

5. Intellectual property

All content on this Site — including text, design, code, brand marks, and images — is owned by ClickBrown unless otherwise stated. You may not reproduce, republish, or use Site content commercially without our prior written permission.

For paid engagements: custom code, documentation, and deliverables produced specifically for you become your property on full payment of all fees due. We retain the right to reuse generic patterns, libraries, frameworks, and techniques used in delivering the work, including for other clients.

6. Disclaimer of warranties

To the maximum extent permitted by New Zealand law:

• The Site and all services are provided “as is” and “as available”, without warranties of any kind, express or implied.
• We do not warrant that the Site or any service will be uninterrupted, error-free, secure, or free of viruses or other harmful components.
• We do not warrant that any work delivered will be free of bugs, will meet requirements not specifically agreed in writing, or will produce any particular business outcome (such as sales increases, conversion improvements, ranking changes, or revenue growth).
• You acknowledge that all software systems carry inherent risk and that no engagement can guarantee zero downtime, zero defects, or specific commercial results.

7. Limitation of liability

To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including but not limited to loss of profits, loss of revenue, loss of sales, loss of business opportunity, loss of data, loss of goodwill, loss of customers, or business interruption — arising from your use of the Site or our services, even if we have been advised of the possibility of such damages.
• Our total aggregate liability for any claim arising out of or in connection with the Site or any engagement shall not exceed the total fees actually paid to us by you in the twelve (12) months immediately preceding the event giving rise to the claim.
• For users of the Site who have not engaged paid services, our maximum aggregate liability for any matter arising from your use of the Site is NZD $100.

Where you engage us as a consumer for purposes wholly or predominantly personal, domestic, or household (which is not the typical use of our services), the Consumer Guarantees Act 1993 may apply. Nothing in these Terms is intended to exclude rights you have that cannot lawfully be excluded under New Zealand law.

8. Third-party platforms and services

Our work commonly involves integration with third-party platforms — including but not limited to Shopify, Shopify Plus, Cin7 Omni, StarshipIt, Klaviyo, Google services (Merchant Center, Search Console, Analytics, Sheets, Drive), Amazon Seller Central, eBay, TradeMe, OnBuy, Omnivore, DataFeedWatch, and WordPress. We do not operate these platforms and have no control over their availability, pricing, features, terms of service, or behaviour.

We are not responsible for:

• Outages, downtime, errors, bugs, or breaking changes in third-party platforms
• Changes to third-party APIs, pricing, terms, or policies that affect previously delivered work
• Data loss, security breaches, account suspensions, or commercial losses caused by third-party platforms
• Any business consequences arising from your use of, or reliance on, those platforms
• Updates, patches, or modifications required to maintain compatibility with third-party platform changes after the engagement has ended (these may be quoted separately as new work)

9. Subcontractors and third-party tools

Subcontracting. We may engage qualified subcontractors, contractors, or external collaborators to perform some or all of the work under an engagement, particularly during periods of high demand. Regardless of who performs the work:

• ClickBrown remains the contracting party and your single point of contact
• ClickBrown remains responsible for the quality and delivery of the agreed work
• Any subcontractor is bound by confidentiality obligations equivalent to those in these Terms
• You do not have the right to direct, approve, or refuse specific subcontractors

Third-party tools. In delivering services we use a range of third-party tools and platforms — including but not limited to development environments, AI-assisted coding tools, version-control systems, deployment platforms, design and prototyping tools, and project management systems. These tools may process information about your project (such as code, file structure, technical descriptions, screenshots, and similar working material) under their own terms of service and privacy policies.

By engaging us, you acknowledge and accept that:

• We have no control over how third-party tool providers handle data shared with them, and they may use such data in accordance with their own terms (including, where applicable, to improve their services or train their systems)
• We are not responsible or liable for the practices, policies, security, availability, or behaviour of any third-party tool
• Where you wish to restrict the use of any specific third-party tool (for example, AI-assisted tools) on your project, you must notify us in writing before work commences, and we will discuss in good faith whether the engagement can proceed on that basis

We will not knowingly upload your private production credentials, customer personal data, or other materially sensitive information to any third-party tool without your consent.

10. Client responsibilities

Where you engage us, you are responsible for:

• Maintaining your own backups of your store data, code, and content
• Reviewing and accepting deliverables in writing within the timeframe specified in the engagement
• Holding and securing your own credentials, API keys, and platform accounts
• Operating your business and making your own commercial decisions
• Complying with applicable laws in your jurisdiction — including consumer protection, tax, data protection, advertising standards, and the terms of service of any third-party platform you operate on

We provide technical and operational services. We do not provide legal, financial, accounting, or tax advice.

11. Indemnity

You agree to indemnify, defend, and hold ClickBrown harmless from any claims, losses, damages, liabilities, costs, or expenses (including reasonable legal fees) arising from or related to:

• Your use of the Site or services in breach of these Terms
• Your use of deliverables in a manner not contemplated by the engagement
• Your breach of any third-party platform’s terms of service
• Any claim brought by a third party (including your customers or suppliers) relating to your business operations, your products, your store content, or your handling of customer data

12. External links

The Site may contain links to third-party websites. We are not responsible for the content, accuracy, security, or practices of those sites, and provide links for convenience only. Following an external link is at your own risk.

13. Termination

We reserve the right to refuse service, terminate engagements, or restrict access to the Site at our discretion, particularly where Terms are breached or engagement obligations (including payment) are not met. Engagement-specific termination is governed by the relevant engagement letter.

14. Confidentiality

Where we receive confidential information from you in the course of an engagement (including credentials, business data, and unpublished plans), we will use it only to perform the agreed work and will not disclose it to third parties without your consent, except (a) as required by law, or (b) to subcontractors and tool providers as described in Section 9, who are bound by equivalent confidentiality obligations or by their own terms of service.

15. Governing law and jurisdiction

These Terms are governed by the laws of New Zealand. Any dispute arising from or relating to the Site or services shall be subject to the exclusive jurisdiction of the courts of New Zealand, with venue in Christchurch.

16. Changes to these Terms

We may update these Terms from time to time. The current version will always be posted on this page with an updated “Last updated” date. Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

17. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force and effect.

18. Contact

Questions about these Terms: varun@clickbrown.co.nz